We process in stock orders within 2-3 business days. If you select custom or personalized options, they may require an additional 1-2 days on top of our standard processing times but we assure you it’s worth the wait. Once your order is fulfilled, sales are final, and you can expect to receive your items within 2-5 business days. We proudly ship throughout Canada from Markham, with shipping rates varying based on your products and location. We also offer free pickup at our Markham location and we truly hope that you and your furry friend enjoy our products!